2009 Hotfix Updates

please use the defect submission form to specify the additional areas where you are having issues with undo usa.autodesk.com/adsk/servlet/item?siteID=123112&id=5600504&linkID=9241177

for 3d max 2009

I have all 3 updates installed and my undo still not working mostly.

???

2008 hotfix now available
area.autodesk.com/index.php/blogs_shane/blog_detail/hotfix_for_autodesk_3ds_max_2008/

important news coming shortly on a 2008 hotfix. stay tuned!

well, this is Shanes Blog and ASFAIK Shane is actually the Max Product Manager, so i think it's quite the right place to ask. I would definitely be surprised in a positive manner if they indeed would fix Max 2008, knowing this level of support for older versions did not happen too often in the past....it would show some good change dealing with the userbase, especially now all the good vibes are breezing through the forums with the acclaimed Max 2010 announcements...

re:Josef
Actually Ken said they were investigating the possibility of fixing it for 2008, there was no promise that it would happen. Who knows what the cause of the issue is in 2008, and if the same fix can easily be applied in 2008. Sometimes fixes can only be done through an SDK break, if that is the case then those fixes can't just magically be made available to previous versions of the application. This is also part of the reason why newer versions of Max require plugin recompiles, to fix certain issues certain things must be heavily changed. Also, as other components of the application, such as shared components with AutoCAD, etc, change to a newer version of the compilier, then Max must do the same to continue being compatible with those shared components. So, in short the fix may be made available for 2008, if its possible, and the only people who will know that answer are the programmers.

-Eric

@ Josef Quote: that there SHOULD be a fix for 2008 too…

There will be one... it is called 3dsmax2010. The reason for being on subcription is having these kind of errors being fixed. I don't understand people who don't use the "automatic bug report" to Autodesk. If i am a registered user, and my software is crashing, what keeps me from sending this data to the software producer. It doesn't cost me any money and takes a click of the mouse.

And people ... go on subscription... in my country it is the cheapest and financially best way to handle software updates and new versions. I know this, our IRS knows this, and AD knows this too. If people are earning more than 30-50 k a year i really can't see why not spending 1-2% in maintenance.

KR
MB

soo .... will there be a fix for the fix ?
additionaly i remember ken stated somewhere there would be fixes for Max 2008 too, which suffer the same undo problems
IMHO this is such a serious flaw with no real way working around it ( besides saving every other second...) that there SHOULD be a fix for 2008 too...

We try our best to monitor as many user forums as possible but this is a very taunting task. As you know 3ds Max is the most widely known 3d animation tool in the world, and thus has the largest community of users. The AREA community forums are not Autodesk support forums. We have some product support specialists that monitor these forums on their own time but we are always very clear that to properly log a defect you need to contact us directly to open a support case.
usa.autodesk.com/adsk/servlet/index?siteID=123112&id=5587904&linkID=9241177
The support specialist is required to make sure the problem reproduces and the steps to do so are clearly documented. This insures the defect is properly logged in our database.

I searched your posts on the AREA and couldn't find where you mention it until after you posted it to my blog.

Well Shane, I agree with your "...we can’t fix what we don’t know about."
But as long as you ignore such valuable sources like THE AREA, it sounds
to me more like "... we don´t want to know."

"I have checked with support and there wasn’t a record of this particular undo problem"

Yes, and what does this tell us? Your record is only the half of the truth. It don´t reflect
the problems that your users have with your software. The undo-bug is a "non crash" bug and
I am sure, not the half of your users will ever see the little eMail icon on the upper right corner
of the autodesk-support website when all other user interactivities are on the left side.
I have overlooked it too.

Why are you ignoring the more common way: Someone has a software-problem. He goes to
the support-forum and search for a solution. If he don´t find one, he post the bug in the bug
section of that board. What is so damn difficult with this way. For hundreds or thousands other
software company's this works like charm.

Why are you keeping this door closed instead of open it and welcome the feedback of your
community? We are your customers, not your enemies. Try to look it from my pov.

SpaceWarp:
I have checked with support and there wasn’t a record of this particular undo problem and we also didn’t have any support cases filed with your email address. I am more than happy to investigate this further to see where the information was not getting through. However at the time of investigating the above undo problem with several of our largest support accounts, none had mentioned these repro steps. Eric is correct, unless these reports come in through the official channels (Autodesk Support) it's safe to assume we don't know about it, and we can't fix what we don't know about.

the Good/Bad news... this does not repro with the 2010 build and did track back all the way to at least R4.

I repeat what I said if you don't report then the bug doesn't exist. If you have never reported the issue, then I am not surprised it hasn't been fixed. If there aren't reproduction steps that have been passed to the developers, then it is even harder for them to diagnose it and resolve the issue. It's not like it is some simple thing, you are talk about who knows how many lines of code that interact with each other.

re:You really don´t want to tell me, they don´t know about the “Undo problem”.
Yes they know about a general undo problem. They have issued a fix for the problem that they could identify. If you are running into other problems then you need to file a bug report, or it may never get resolved. Bugs filed through the proper channel go into a database where the information can be evaluated and the issue can be tracked. Stuff you post to a blog or forum is not entered into the database, and therefore the development team may never know about it. If you want it fixed report it, if you have reproduction steps, then report those and there is a greater chance that it will be resolved quicker.

-Eric

@ PiXeL_MoNKeY
You are kidding me, right? I wrote my comment under a blog where the first sentence is:
"Recently released fix for the Undo problem."

You really don´t want to tell me, they don´t know about the "Undo problem".

We are talking about a serious bug which occurs rapidly. So if I always send a bug report only every hour, I had to send more than 3500 reports over the last 8 month. Man, I lost more than enough time (and money) because of this damn bug.

Then again, what´s all that worth, if they want to hide behind their beloved reports and ignore everything else, there is nothing what I can do about.

Spacewarp, did you file a bug report with Autodesk informing them that everytime you do that it clears the undo stack? Remember if you don't report don't expect the developers to know about.

-Eric