Hello, I know this is a very late reply, but here is where we’re at regarding this issue. We did fix email replies for this. Some emails get caught in junk email folders, but other than that you should receive password reset emails. We have certainly seen a drop in issues regarding that.
This was posted today?!? I’m having the password reset issue on the Autodesk 123D Catch site. No idea how to go about contacting someone to help resolve the issue. And no, the password reset e-mail has NOT gone to any SPAM folder. I have no such folder. All my e-mail is personally checked by myself.
I made a new account after a while, seeing as this never really got sorted and it wasn’t really that big of a deal.
A new problem has cropped up after the new “unified” login system was introduced. I recently tried to change some of the details on my profile, but on clicking save it told me the user name is already in use… Sure enough I used the same display name as the old account, but somehow I can’t anymore.
It would be nice if there was a possibility of merging my old account with this one. :)