posted this on the old forums but since they are going away and we still don’t have an answer.

Our workstations, dedicated manager and slaves are all xp64. Our Max 9 is running sp2. We have BB 2007 .224 across the board.

we’ve tried submitting to render via scripts and the Batch render feature. The strips are rendering fine with correct file names. During the 2nd pass, the stitching fails with the following error: Error loading strip _STP00000_0001

looks like the file name is being truncated. We’ve tried short file names, different paths, etc.

we have tried submitting to render via scripts, batch render and the standard way.  Nothing works.

Yes, would like to know about this as well. I am stil on Max 8.3 because of this issue. Has it been resolved? Will it be resolved? Has it been resolved in 2008?

After working closely with Autodesk tech support, we have found a solution.  (at least for us) We are currently able to run both Max 8 and Max 9-64bit in production.  We had to perform clean installs on all of our rendering slaves to get this to work.  We are now able to succesfully submit high resolution (7k wide pixel) images to render via strip in both max 8 and max9 64it.

The steps we followed are as follows:

1.  I uninstalled all versions of Max, Plugins, Backburner, etc.  (note, we have combustion installed but I left it alone)
2.  I deleted all left over directories pertaining to the uninstalled programs. 
3.  I emptied the trash can (this really shouldn’t have any effect but I did it anyways)
4.  I restarted
5.  I installed Max 8 (we use a network install to push it out)
6.  I installed Max 8 sp3
7.  I installed Max 9x64 (we use a network install to push it out)
8.  I installed Max 9 sp2
9.  I uninstalled Backburner (again)
10.  I checked to make sure there were no residual folders/files
11.  I installed Backburner 2007-sp2
12.  I installed Vray Rc2-Max8, 1.5 final x64 for Max9
13.  I installed our current production plugins for both Max 8 - Max9

I submitted to render from one of our workstations.  (note, I did not perform the above scenario on the workstation as of yet)
Our dedicated render manager is running Win XP32.  BB2007-sp2.  This does not have a full version of max installed.

I submitted 12 passes from a project to strip render.  The strips/files were saved to a location on the network. 
The folder structure was fairly long and the file name was complex with characters, numbers and symbols.  i.e.  5D0703_cam10-bldg_MID-AMB-.png

The strips were rendered correctly, joined and saved in the proper location.

I hope this helps anyone else that is experiencing the same problem.

This is great to know.  I do have a question. I noticed you said you installed back burner 2007 sp2.  I have installed on my system the max 9 sp2 32bit but i never installed a back burner 2007 sp2. Is this something i should install to have the current back burner for max 9 sp2 32 bit?

I would definetly install the BB 2007 sp2.  Make sure you uninstall any previous versions and delete any residual backburner files/folders before installing the new version.

I am not finding this updat to back burner sp2 could you provide a link to were it is at?  Iam seeing the Max 9 sp 2 that i installed a while back.

autodesk support website.  under 3Dsmax downloads

http://usa.autodesk.com/adsk/ser...id=8388951&linkID=9241178

Thank you very much for the information on this.  Your Rock

I know this is old news but the problem with your strip is that you have a number at the end of your file output. Especially a zero. this confuses the assembly pass. Either put a letter at the end of your output file or a dash - or an underscore_

GUYS I’VE FOUND A SOLUTION WHICH WAS QUITE OBVIOUS, BUT I THOUGHT MAX THOUGHT ABOUT EVERYTHING.

SO THE REASON BACKBURNER IS NOT STITCHING THE STRIPS IS THAT AT:
-REDNER SETUP ----> FILE PATH WE NEED TO PUT A SHARED DIRECTORY FROM THE NETWORK. I’VE PUT \\Juliano\Documents
- Documents is the shared directory from windows. i’ve checked Allow other network users to change my files so that i am sure that it can write files

HOPE THIS WI’LL be usefull to you ! BYE !