Im using 3D Max 7 on XP and have recently moved to a different PC since the old one died quad core, xp . Max otherwise seems to be behaving fine but when I come to add a sound to a scene under Track View - sound - properties get the error message:

can’t open file or file has no audio streams

It displays the WAV in trackview though - you can clearly see the spikes of the audio stream on the the timeline. Its just theres no sound coming out when you scrub the timeline, preview or render. Nothing.

The WAV file plays fine in all other windows programs, and is an uncompressed WAV. Ive tried WAV files that have worked in the past, but they now don’t. I thought it may be an audio codec issue, but surely the WAV wouldnt play in any program if that was the case?

Ive Googled it and see that the problem has existed for other user going back some years, but I cannot see a solution.

Ive lipsynched sound and animation like this hundreds of times before on the previous computer without problem. Im frankly baffled.

Try removing the WAV file from Track View. Save the File. Reset Max. Open the scene file and add the WAV file back in.

See if that works.

Tim Wilbers [FA]

College of Arts and Sciences
Department of Visual Arts
University of Dayton
http://www.udayton.edu/
3ds Max: (started with 1.2) 2012, 2013
HP Z210, i7-2600, Win 7 Pro, Quadro 600

Check my thread on the same problem, same error message, with Max 2010. I spent a lot of time with my local Autodesk tech help guys, and we/they couldn’t figure it out. Odd thing was, I ftp’d them a file that wouldn’t work on my computer, and the sound worked fine for them.

My hard drive was filling up, so eventually I bought a larger drive and used that opportunity to upgrade from XP to Win7. Re-installing everything, Max thought it was a whole new computer and everything has worked fine since, but we never figured out what the original problem was.

Well.
I seem to have come across the solution. If you have a program like soundbooth. Open the Wav File in said program.

Save it as mp3 with stereo activated and then save it again as Wav File this time it should have Stereo by default. Try using the newly saved Wav file.

It worked for me when i had this same problem.

It would seem that I’m having this same exact issue. Did any of you folks ever find a good solution to this? I’ve never had this problem before… this is just crazy

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The oddest thing about this is that I can export the audio from MAX 2010 and I can hear it in other media applications just fine, but in max… dead silence. Same thing in MAX 2008--I can see the waveform on the timeline but can’t hear a thing. I’ve combed through google for hours now and still can’t find anything that helps. Seriously, I am completely dead in the water without this feature. HELP!

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Btw the “realtime” option is checked so i know it’s not that…

OK GUYS, I made my own solution to the problem. Some tread like this began in 2006 yet the solution are very differ.
As in my case, the .wav file you had were readed by max as a bad or broken file.
I was convert an .avi video clip to a .wav sound for use it on max (btw my Max are 2010&2012).
I was readed “bad file or format not supported, etc”.
Then i try to to tweak the file in SoundForge10 (but you can use any Sound Program or converter),
just for opening the file and save as a new file and still in .wav , but it seem
my new file still could not be opened in max.
So, i tried 1 more time that save the file in MP3
so now the file was formated .mp3, open the .mp3 file and save as it as .wav file
So, voala ... the file can be readed in max.

The conclusion for me was, the .wav file cannot be readed because the converter cannot give some value that max need, yet can be re-adjust if you make it as mp3 file then save back as wav file.
That mean, it had nothing to do with the max ProSound setting.

Good Luck.

Hey guys, I have found that this problem is caused by the bit depth of the audio file. It seems that MAX can only accept files of 16-bit, if the WAV file is encoded at a greater depth eg. 24, 32 bit, this message will occur. If you take the file into a audio editing program (I used adobe audition but I’m sure virtually all similar programs have such a basic function) and save it as a 16 bit 44100Hz WAV file, hopefully that will solve the problem. It has for me on multiple occasions. This could also explain why changing it to an .mp3 then back again solve it. I hope this helps!!