For the past week, I’ve had issues with my 3D Studio Max 2009 trying to activate and giving me errors.  I can’t even run the application now!  I’ve called activation and the help desk, all told me one registry patch would fix it, but it hasn’t.  It worked for a day, but its right back to where it was asking me for the activation.  It changes the request code every time.

Has anyone else had this problem? is there ANY kind of fix for it?  I have deadlines due in the middle of the month!!!!

Intel Quad Core Xeon 2.8 ghz 64 bit
8gigs of Ram

Please provide as much information as you can. Actual error codes / messages - screenprints of the errors would help. Also your system specs, OS and version etc.

Please remember that this is a peer to peer forum - basically rhere are only users here, not AD technical staff.

Max 4.2 through 2013.
XP-64 (SP2)
NVidia 9800GTX-512 (Driver 266.58).
Core 2 Quad Q6600 2.4GHz, 8Gb Ram, DX9.0c.

I’m getting these error codes: 0.1.0011 or 11.1.6011

and already did this “fix” http://usa.autodesk.com/adsk/ser...id=5658721&linkID=9241177 rebooted and it didn’t fix anything.

My machine is a 32 bit XP machine (SP2), dual 2.33 with 4 gigs of RAM,

Its been activated since July/Aug of 08 and has been fine until this last week.

We have the subscription, and have 2010 installed, but it doesn’t run well, crashes all the time, so I’ve been sticking with 2009

Intel Quad Core Xeon 2.8 ghz 64 bit
8gigs of Ram

oh, and yea I realize this is a discussion forum.  I posted here because 9 times out of 10, the people that USE Max all the time are smarter than the “help desk” LOL.

Intel Quad Core Xeon 2.8 ghz 64 bit
8gigs of Ram

There are two interesting symptoms, here: 2009 worked for a year until last week, and 2010 crashes all the time.  Let’s look at the first one first.

The simple question to ask in a situation like this is, what changed on your system last week?  The only hardware that the license is sensitive to is the physical boot disk, and your error code indicates a boot disk problem.  Max users often add and remove external drives, due to the size of the files we use.  Do you have any external drives that you boot from?  Do you boot from more than one OS, or more than one drive?  Have you updated Windows recently, or your hard disk drivers (if not, try looking for Windows updates)?  Have you installed anything new recently? 

The second symptom may also shed some light.  Why is a new product crashing?  The basic step with any software problem is to check your general system health: run chkdsk /f, repair the registry, defragment your disk, check for updated drivers.  I like the free “Overdrive” utility at http://www.pcpitstop.com.

I also recommend Googling your error message with the restriction “site:autodesk.com”.  Autodesk has dozens of products that use the same licensing, and you may find more information for your error on a forum for another product such as AutoCAD.

--Cy--