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After dealing with acres of emails from Autodesk & posting a similar query on the Microsoft help forums to see what they have to say, I finally got mine working. Though I can’t say the same steps will help out anyone else having this problem, if using Vista or maybe Windows7, if you try some of the same steps you might find some ways to help identify the issue.
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First is the event viewer which helped identify the problem of what was crashing it:
The Event Viewer was really what I was trying to find. After finding this program hidden away in Vista from another forum where they were having with a similar program crashing unexpectedly.
I was looking around online & I found the following information worthwhile at maybe identifying the problem, would have been nice to know this sooner as this kind of part of windows vista might have saved a lot of time mispent identifying the issue. As looking at the forums where this issue is posted about 3DStudio Max crashing with no error message, if your tech team is trying to help anyone else, telling them this might help you identify the problem.
“Type event viewer in search. go to windows logs>applications and check for that error (red “X") in left column. when you find the app crash for explorer note the event ID and source codes and post them for us”
I’ve gone into the Problem Reports & Solution to report all the 3ds Max application errors of stopped working so hopefully there’s a solution soon. (the Problem Reports & Solution is hiding in the maintenance folder from the start menu, it gives some detailed information similar to the Event Viewer).
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The other piece to try out was starting Vista with a clean boot. Here’s some of the text from one of the Microsoft engineers:
The only thing I could find out about error code 0xc0000138 was a KB article.
Click on the KB article number:
KB Article ID: 262602 - Third-Party Program Does Not Start with C0000138 Error Message
Essentially, the article states there are mismatched dlls.
On the errors you are seeing in the event viewer, the faulting module seems to be corrupted.
Fault Module Name: ÁÝT$4ë*ÝÙÝ°ƒ„
faulting module èŸ
Is this the only application you are having problems with? You might try and see if there is a system restore point that you can go to before the problem with 3dMAX was occurring. Did you add any new program or software to your system that could be causing a conflict between the two programs.
I suggest you run a clean boot to see if you can find a conflict between two different programs.
You will Disable all startup items and third party services when booting. This method will help us determine if this issue is caused by a loading program or service.
The steps below will place your computer into a “clean boot”, meaning using a minimal set of drivers and startup programs so that we can determine whether a background program is interfering.
· Click Start on your Desktop
· Type msconfig in the Start Search box and then press ENTER.
If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
· On the General tab, click Selective Startup.
· Under Selective Startup, click to clear the Load Startup Items check box.
· Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.
· Click OK.
· When you are prompted, click Restart.
Once the computer is back to your Desktop, check to see if you are still having the problem.
If the issue is resolved by placing the machine in “clean boot” then we have some sort of third party application and or service running that is possibly interfering. To determine which program(s) and or service(s) that is causing this, we would need to go back into “msconfig” and start to enable programs and services and reboot until we see which one causes the problem. This can be a long process but is needed to find the conflicting program.
If placing the computer in “clean boot” does not fix the issue or after the troubleshooting is done, follow the steps above “To return your computer back to normal boot”.
KB 929135 - How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
http://support.microsoft.com/kb/929135
How to set your computer back, to boot normal:
1. Click the Start orb on your Desktop
2. In the Start Search box. Type msconfig, and then press ENTER.
If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
Click the General tab.
3. Click Normal Startup - load all device drivers and services, and then click OK.
4. When you are prompted, click Restart to restart the computer.
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Below is what happened which resulted in 3DStudio working for me, as it looks like there was some DLL issue, it’s hard to tell what fixed it exactly:
The System restore was out as it was over 30 days when this whole thing started so I went with Marilyn’s suggestion about starting off with a clean boot of Vista. I first turned off Avast (free) antivirus, not sure if it was going to stop it or not but as it has system monitoring I wanted to make sure it wasn’t going to jam things up when trying to find out what the problematic program might be.
From the clean boot I started by turning on just the autodesk licensing service, then the programs from apple, nvidia & adobe as I was sure those will not be a problem as they’ve been on this pc longer than 3DStudio Max with little problem. Eventually I went through the services list, turning on one & rebooting and being able to open 3DStudio Max. When it finally got to the end of the list the only thing left to start up from the boot was avast antivirus (in the services menu it was on but in the avast menu it was disabled until I turned it back on. Once I turned avast to enabled, I turned it on the services menu then went to boot it up for the last entry on the list. From there I got an error message when trying to start vista that there was some problem that needed to be repaired. After telling the repair to go through the machine got to the desktop fine from the restore point done right before the clean booting process.
As I imagined that Avast still might be a problem I did a full uninstall of it & all the Avast/Awil (software developer) folders from the computer. Then as an experiment I installed the newest version of the program to test & see if 3DStudio Max is still going to crash as all the services had been turned on & that program could open. After Avast had completely installed I went to open up 3DStudio Max & it works fine now so I imagine that it was something fixed during the repair process and/or the older build of Avast antivirus (which was the only program not turned on the services list during that cold boot process).
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