Someone from Autodesk PLEASE reply ASAP

Not going to happen (or very unlikely). These are peer-to-peer forums, not a direct line to Autodesk technical support. Have you contacted your Reseller about this?

Max 4.2 through 2013.
XP-64 (SP2)
NVidia 9800GTX-512 (Driver 266.58).
Core 2 Quad Q6600 2.4GHz, 8Gb Ram, DX9.0c.

From the Autodesk Knowledge Base:

“Issue
You are wondering about support for running 3ds Max 2010 and 3ds Max Design 2010 on a computer using Windows 7

Solution
Windows 7 is not a tested environment for 3ds Max 2010, 3ds Max Design 2010, and previous versions.  Please be aware that while nothing may prevent you from using Windows 7 and these products, we may not be able to resolve every issue you encounter at this time.”

While the developers are trying to resolve Windows 7 issues as they arise, 3ds Max 2010 was not designed for Windows 7. But this is also listed in the Knowledge Base which addresses the issue:

http://usa.autodesk.com/adsk/ser...d=14095878&linkID=9241177

Not sure if it will help everyone or anyone.

As always, restart your computer as indicated in the procedure, and more often than it may seem necessary. Back in 3ds Max 5.1, a corrupted file would occur if you installed the service pack and then ran Max without restarting the computer first. The result of the corrupted file was that if you had created 25 or more objects, with the proper sequence of Main Menu selections, Animation Keys would be added for the currently selected object without having AutoKey or SetKey active.

Tim Wilbers [FA]

College of Arts and Sciences
Department of Visual Arts
University of Dayton
http://www.udayton.edu/
3ds Max: 7.5, 8, 9, 2008, 2009, 2010

Tim_Wilbers 21 January 2010 06:57 PM

From the Autodesk Knowledge Base:

“Issue
You are wondering about support for running 3ds Max 2010 and 3ds Max Design 2010 on a computer using Windows 7

Solution
Windows 7 is not a tested environment for 3ds Max 2010, 3ds Max Design 2010, and previous versions.  Please be aware that while nothing may prevent you from using Windows 7 and these products, we may not be able to resolve every issue you encounter at this time.”


While the developers are trying to resolve Windows 7 issues as they arise, 3ds Max 2010 was not designed for Windows 7. But this is also listed in the Knowledge Base which addresses the issue:

http://usa.autodesk.com/adsk/ser...d=14095878&linkID=9241177

Not sure if it will help everyone or anyone.

As always, restart your computer as indicated in the procedure, and more often than it may seem necessary. Back in 3ds Max 5.1, a corrupted file would occur if you installed the service pack and then ran Max without restarting the computer first. The result of the corrupted file was that if you had created 25 or more objects, with the proper sequence of Main Menu selections, Animation Keys would be added for the currently selected object without having AutoKey or SetKey active.

Tim_Wilbers 21 January 2010 06:57 PM

From the Autodesk Knowledge Base:

“Issue
You are wondering about support for running 3ds Max 2010 and 3ds Max Design 2010 on a computer using Windows 7

Solution
Windows 7 is not a tested environment for 3ds Max 2010, 3ds Max Design 2010, and previous versions.  Please be aware that while nothing may prevent you from using Windows 7 and these products, we may not be able to resolve every issue you encounter at this time.”

Okay, that sucks.  Sorry but when you sell a commercial product, you can’t just say, “Oops, sorry.  Our hands are tied.  We’ll fix it...I dunno...someday.”

Well, you can apparently, but you can also expect to see your customer base go bye-bye.  I’m not going to fart around trying to make my computer dual-boot or something just to accommodate Autodesk.  If I can’t get it to work, I’ll find another solution.

What strikes me as INORDINATELY stupid is that the trial version ran perfectly fine on the same PC.  It installed in less than 5 minutes, ran the first time I clicked on it, and never had a problem.  Once I PAID for the product, that’s when the trouble started.

http://usa.autodesk.com/adsk/ser...d=14095878&linkID=9241177

Yup did that already.  Step by step, three times to make sure I got it right.

I’m very seriously considering sending this stuff back and never buying it (or recommending it to anyone) ever again.

Meh.

Hi, I just ran into this after installing Maya 2011 64-bit.  Was able to clear the issue with the following:

Microsoft Visual C++ 2008 SP1 Redistributable Package (x86)
http://www.microsoft.com/downloa...02B2AF5FC2&displaylang=en

Downloaded, installed, and restarted Windows 7 64-bit.

Hope this helps.

Does this fix relate to Max? This is a Max2010 specific forum, not a Maya forum.

Max 4.2 through 2013.
XP-64 (SP2)
NVidia 9800GTX-512 (Driver 266.58).
Core 2 Quad Q6600 2.4GHz, 8Gb Ram, DX9.0c.

This is tough.

Firstly, I wouldn’t blame Autodesk.  This is a common Windows issue (The new DLL HELL).  Basically, they release so many versions of the C++ runtime that there are just too many to keep track of.  So many revisions.

Many pieces of software you install will automatically update the versions(add different revisions) on your machine.  If you are doing source code development, you will have debug versions as well as more versions than the average non-developer.  Therefore, when testing, development machines are usually safe.  The problem is that some of these revisions will expect to be compatible with other versions but in actuality are not.  The version that a program expects to have is the same one that the development machine used to build the software.  However, it is very difficult to track these down because Microsoft is updating these constantly.

If you know what you are doing you can use a dependency tracker like Depends (actually doesnt work in 7) and try to find the exact revision you are missing, but I wouldn’t recommend trying unless you are an advanced user with programming experience.

Anyways, while Autodesk does make my life difficult sometimes, I wouldn’t blame them.  These issues are very tough to track down.  Sometimes you just have to get lucky like some of you have done.

Erik