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I also posted this in the Rendering Forum, but thought a re-post was worth it in this case as obviously a lot of users are having big problems with BB.
A few possible solutions! (for me at least).
I have been struggling with some of the same Backburner problems as others here and I won’t go through all my steps but Autodesk tech support provided some clues (and assured me a new hotfix is on it’s way soon, the problem is top priority). The main problem I have been dealing with is this particular error:
3dsmax adapter error : The pipe has been ended. : 109
First: Most of the problems are with the Subscription Advantage Pack (nice huh?) and in particular in combination with Windows 7. I had a Win Vista 64bit workstation running with the Advantage Pack and never had any issues. It wasn’t until I got a new workstation that I got the issues. So I had to roll everything back, uninstall Max, scrub the registry and delete all folders I could find, the re-install up to SP2. After that I was good to go with BB2012.
The rest of the render machines never have any problems, but it’s likely that it’s because I have updates turned off and nothing else running on them but BB with Max.Still, tech support suggested I take off the Advantage Pack on those machines too, which I did. (I have six render machines BTW)
Second: There was something else I discovered on my own in this process. Saved CUIs (customer user interfaces) also can break BackBurner. I certainly don’t know why, nor did tech support, but it was a repeatable bug for me. I loaded in my previous CUI scheme I had saved from my old PC and immediately BB would stop working on my machine. Delete CUI and load in Default CUI; everything is good again. So far I have been manually reproducing my old CUIs (with the exception of my keyboard CUI which seems OK). So- for those that are still stuck, or get stuck out of no-where: look into it; it might save you a lot of time and stress.
Hope these lessons help someone because this has been a very long and unpleasant week dealing with this.
Doug
http://www.dbowker3d.com
New England independent 3D animator specializing in technical, mechanical and medical animation.
System: Dual Intel Xeons E5645 2.4GHz (24 cores), 24GB RAM, Quadro 4000, Windows 8 Pro 64-bit
3DS Max user since r2,…
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