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No - they are different options.
Views Menu | Show Transform Gizmos is very different to Customise | Preferences | Gizmos (tab) | On (which is what the X shortcut toggles).
You really shouldn’t need to reinstall yet, and it probably won’t help unless you “follow the rules” which I’ll bet you haven’t.
Instead of a reinstall try renaming your 3dsmax.ini then restarting Max.
And while you’re at it - an image please? I have never seen anything like that which you’re describing so it’s VERY difficult to offer any less drastic suggestions than that above.
Author: Steve_Curley
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