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Dear Autodesk users,
During this holiday period, Autodesk Media and Entertainment Creative Finishing Customer Support will be available with certain restrictions.
Please refer to the list below for the hours of operation of your regional support office.
AMERICAS HOLIDAY SCHEDULE
Friday December 23rd
Monday December 26th
Tuesday December 27th
Wednesday December 28th
Thursday December 29th
Friday December 30th
Monday January 2nd
Phone support 9am – 8pm EST: (800) 925-6442
Email support 9am – 8pm EST:
Onsite support: Not Available
RMA: only on Dec 23rd, 28th, 29th and 30th.
UK, EUROPE, MIDDLE EAST and AFRICA HOLIDAY SCHEDULE
Wednesday December 28th
Thursday December 29th
Friday December 30th
Monday January 2nd
Telephone support: 9 am - 5:30 pm GMT
Hotline (from London): +44.207.851.8080
Fax: +44.20.7851.8001
Email support:
JAPAN HOLIDAY SCHEDULE
Thursday December 29th through Wednesday, January 4th
Phone Support : Not Available
Email Support : Not Available
Onsite Support : Not Available
RMA : Not Available
SAPAC HOLIDAY SCHEDULE
ANZ:
Monday Dec 26, 2011
Tuesday Dec 27, 2011
Wednesday Dec 28, 2011
Thursday Dec 29, 2011
Friday Dec 30, 2011
Monday Jan 2, 2012
Phone Support: 9AM to 5:30PM AEDT Australia Local Toll: 1300 36 8355
Phone Support: 9AM to 5:30PM AEDT New Zealand Toll Free: 0800 555 301
Email support: 9AM to 5:30PM AEDT
On-Site Support: Not Available
INDIA:
Monday: Dec 26, 2011
Tuesday: Dec 27, 2011
Wednesday: Dec 28, 2011
Thursday: Dec 29, 2011
Friday: Dec 30, 2011
Phone Support: 9AM to 5:30PM IST +91 22 6695 2244
Email support: 9AM to 5:30PM IST
On-Site Support: Not Available
SINGAPORE:
Tuesday: Dec 27, 2011
Wednesday: Dec 28, 2011
Thursday: Dec 29, 2011
Friday: Dec 30, 2011
Phone Support: 9AM to 5:30PM SST +65 555 0399
Email support: 9AM to 5:30PM SST
On-Site Support: Not Available
CHINA:
Monday: Dec 26, 2011
Phone Support: 9AM to 5:30PM CST +86 10 6505 6848
Email support: 9AM to 5:30PM CST
On-Site Support: Not Available
Kind regards,
The Autodesk Media and Entertainment Customer Support Team.
_____________________________________________________
Robert Adam
Autodesk Media & Entertainment Support
http://www.facebook.com/AutodeskMECF
http://twitter.com/#!/AutodeskMECF
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