If you can’t find 2010 on your subscription downloads page, file a business service request form or a tech service form....don’t wait and torture yourself with trying to guess what is going on...you paid for that service so use it....They may not know of your problems and obviously are not making statements or giving us any info.....

I found 2010 on both of my subscriptions but I can’t activate it as I don’t have the upgrade email they claimed they were going to send.  I put in a ticket for it.. no response yet.

I called the activation line for one of my subscriptions and they claim my 2009 is registered and I’m on subscription but they don’t know why my 2009 serial can’t be upgraded.  Uh?  I’m on subscription! They told me to call my reseller, who then tells me to call back Autodesk this morning if it isn’t fixed.  It’s not fixed, and so the merry-go-round begins.

Mine still does not seem available in my download section… would living in Australia make a difference?

I am being told by autodesk that the date is the 18th....serial numbers should show up in your coverage report on the subscription center site before hand.  And that the 18th is a target date, not cast in stone.

edited to:

I GOT ACTIVATED!!!  It looks like the process is finally kicking in.

I purchased Maya Complete 2009 with subscription “before the cutoff” date of 8/15, and should be getting 2010 under that subscription. But I haven’t received anything yet… no email… no updates in my contract manager section.

I talked to the Business Center about a week ago, and they said it is an automated system and may take up to two weeks… I even have the download link to 2010 in the product downloads section of my subscription site area, and have downloaded the software…

Has anyone else who purchased Maya Complete 2009 recently with subscription received their emails/updated serials yet?

Thanks,

jdb

Thanks, Jose!

As of about 9:00PM this evening, I still had not received an email, but I checked my subscription contract administration page (like I have been doing twice a day every day for the last week!) and there it was: Maya 2010 with new serial number and product key, so I went ahead and installed it with that information…

I am glad to be up and running!

jdb