Hi, there. 

I am having a problem exporting from PR4.  I can’t export at all.  Smoke apparently can’t see any local drives from the export window, though it can see them from the Mediahub.  When I ran the Service Manager, all status lights are green, but I don’t believe Backburner is actually running.  I tried restarting Backburner, but export still doesn’t work.  I followed the directions from another thread and generated Backburner and Wiretap Gateway logs, which I will attach here.  Without a solution, the software is unusable, so any help anyone could give me would be most welcome and appreciated.

Thank you.

	Attachment
attachments_2012_10_4_1.zip

Hi Edward.

This happens because your Mac’s network seems to be running on IPv4 and IPv6 at the same time.
So Backburner is broacasting on the IPv6 interface, while Smoke is looking for it on IPv4.

Open System Preferences > Network, select your active network connection and click Advanced.
In the TCP/IP tab, change the “Configure IPv6” value to “off” or “link-local only”.

Reboot your Mac and let me know if export now works.
If it still doesn’t work, please open the Terminal app from the Applications > Autodesk folder, enter the following commands and post the output here.

Regards,
Robert.

_____________________________________________________
Robert Adam
Autodesk Media & Entertainment Support

Hi, Robert.

Thanks for your reply to my post.  I changed IPv6 to “link-local only” because I didn’t see an option for “off.” I restarted the computer and still was unable to see any local drives from export.  I ran the commands you listed in a Terminal window, and here is the result:

edward-macbook:~ Edward$ ipconfig
usage: ipconfig <command> <args>
where <command> is one of waitall, getifaddr, ifcount, getoption, getpacket, getv6packet, set, setverbose
edward-macbook:~ Edward$ cat /etc/hosts
##
# Host Database
#
# localhost is used to configure the loopback interface
# when the system is booting.  Do not change this entry.
##
127.0.0.1 localhost
255.255.255.255 broadcasthost
::1 localhost
fe80::1&#xlo;0 localhost
edward-macbook:~ Edward$ ping -t3 `hostname`
PING edward-macbook.local (192.168.1.3): 56 data bytes
64 bytes from 192.168.1.3: icmp_seq=0 ttl=64 time=0.077 ms
64 bytes from 192.168.1.3: icmp_seq=1 ttl=64 time=0.186 ms
64 bytes from 192.168.1.3: icmp_seq=2 ttl=64 time=0.167 ms

--- edward-macbook.local ping statistics ---
3 packets transmitted, 3 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 0.077/0.143/0.186/0.048 ms
edward-macbook:~ Edward$

Thanks,
-Edward.

hi Edward.

Can you please give me the output of the ifconfig (not ipconfig) command too?

Thanks!
Robert.

_____________________________________________________
Robert Adam
Autodesk Media & Entertainment Support

Oops!  Sorry about that.  Here you go:

edward-macbook:~ Edward$ ifconfig
lo0: flags=8049<UP,LOOPBACK,RUNNING,MULTICAST> mtu 16384
options=3<RXCSUM,TXCSUM>
inet6 fe80::1&#xlo;0 prefixlen 64 scopeid 0x1
inet 127.0.0.1 netmask 0xff000000
inet6 ::1 prefixlen 128
gif0: flags=8010 mtu 1280
stf0: flags=0<> mtu 1280
en0: flags=8863<UP,BROADCAST,SMART,RUNNING,SIMPLEX,MULTICAST> mtu 1500
options=2b<RXCSUM,TXCSUM,VLAN_HWTAGGING,TSO4>
ether c8:2a:14:52:a2:85
media: autoselect (none)
status: inactive
en1: flags=8863<UP,BROADCAST,SMART,RUNNING,SIMPLEX,MULTICAST> mtu 1500
ether 28:cf:da:d7:f8:fa
inet6 fe80::2acf:daff:fed7:f8fa&#xe;n;1 prefixlen 64 scopeid 0x5
inet 192.168.1.3 netmask 0xffffff00 broadcast 192.168.1.255
media: autoselect
status: active
fw0: flags=8863<UP,BROADCAST,SMART,RUNNING,SIMPLEX,MULTICAST> mtu 4078
lladdr c8:2a:14:ff:fe:e1:22:f8
media: autoselect <full-duplex>
status: inactive
p2p0: flags=8843<UP,BROADCAST,RUNNING,SIMPLEX,MULTICAST> mtu 2304
ether 0a:cf:da:d7:f8:fa
media: autoselect
status: inactive
vnic0: flags=8843<UP,BROADCAST,RUNNING,SIMPLEX,MULTICAST> mtu 1500
options=3<RXCSUM,TXCSUM>
ether 00:1c:42:00:00:08
inet 10.211.55.2 netmask 0xffffff00 broadcast 10.211.55.255
media: autoselect
status: active
vnic1: flags=8843<UP,BROADCAST,RUNNING,SIMPLEX,MULTICAST> mtu 1500
options=3<RXCSUM,TXCSUM>
ether 00:1c:42:00:00:09
inet 10.37.129.2 netmask 0xffffff00 broadcast 10.37.129.255
media: autoselect
status: active
ham0: flags=8843<UP,BROADCAST,RUNNING,SIMPLEX,MULTICAST> mtu 1404
ether 7a:79:05:03:d0:e9
inet 5.3.208.233 netmask 0xff000000 broadcast 5.255.255.255
inet6 fe80::7879:5ff:fe03:d0e9&#xha;m0 prefixlen 64 scopeid 0xa

Thanks very much.
-Edward.

Thanks for the information Edward.

The issue seems to be related to the “ham0” virtual interface. That’s a virtual interface created by LogMeIn Hamachi software. Are you using that? Would you mind uninstalling that, then rebooting your mac and seeing if Backburner runs properly?

Backburner seems to bind to that interface for some reason.

I also notice that you seem to be using Parallels (you have the two virtual interfaces created by Parallels). I’ve also found this to interfere with Backburner, as the workstation sometimes resolves its hostname to the IP of one of those virtual interfaces.
If BB still doesn’t work after removing Hamachi, you might try also removing Parallels, or at least disabling the virtual interfaces (I can give you a Terminal command to do that if you want).

Regards,
Robert.

_____________________________________________________
Robert Adam
Autodesk Media & Entertainment Support