Hi.

The modem is not the problem. From the Terminal output you posted earlier it looks like your Mac is able to detect itself via the network.
It’s normal for Smoke not to ask about the media storage location again, because when you uninstall Smoke certain files and folders are not deleted, including the configuration file that holds the path to the media storage. The Smoke installer sees that path and doesn’t ask you for it anymore.

If you don’t have any projects you want to keep, please use the uninstaller to remove all versions of Smoke, then open Terminal and type:

Be warned that this command will delete all your projects!

Then restart your Mac and reinstall Smoke.
I know you’ve followed a similar procedure before, but try it again just in case.

Regards,
Robert.

_____________________________________________________
Robert Adam
Autodesk Media & Entertainment Support

One more thing. Below is the log report after crash.

Mar 03 16:06:46 : Unable to connect to framestore map server: Connection refused.
Mar 03 16:06:46 : Unable to connect to framestore map server: Connection refused.
Mar 03 16:06:46 : Unable to acquire local filesystem id.
Mar 03 16:06:46 : Unable to acquire local filesystem id.
Mar 03 16:06:46 : Output log to: ‘/usr/discreet/log/vref.log’.
Mar 03 16:06:46 : Error initializing the framestore map; Please check sw_probed.
Mar 03 16:06:46 : Error - Cannot connect to Wire filesystem. at line 3189, in develop/src/libframestore/wireDeviceSWEngine.C
Mar 03 16:06:46 : ERROR: Failed to initialize Stone+Wire connection
Mar 03 16:06:46 : METADATA: Cannot find metadata for invalid framestore ID (0).
Mar 03 16:06:46 : Unable to connect to framestore map server: Connection refused.
Mar 03 16:06:46 : Unable to connect to framestore map server: Connection refused.
Mar 03 16:06:46 : Unable to connect to framestore map server: Connection refused.
Mar 03 16:06:46 : Unable to acquire local filesystem id.
Mar 03 16:06:46 : Unable to acquire local filesystem id.
Mar 03 16:06:46 :
Mar 03 16:06:46 : ---------------------------------------------------------------------------
Mar 03 16:06:46 :
Mar 03 16:06:46 : Registered thread ‘TooltipsManager’ [ 4948234240 ]
Mar 03 16:06:46 : Parsing Tooltips XML
Mar 03 16:06:46 : ---------------------------------------------------------------------------
Mar 03 16:06:46 : Autodesk(R) Smoke(R) Version 2013.2 P2043
Mar 03 16:06:46 : Autodesk and Smoke are registered trademarks or trademarks of Autodesk, Inc., and/or its subsidiaries and/or affiliates in the USA and/or other countries. All other brand names, product names, or trademarks belong to their respective holders.
Mar 03 16:06:46 :  Autodesk reserves the right to alter product offerings and specifications at any time without notice, and is not responsible for typographical or graphical errors that may appear in this document. (C) 2012 Autodesk, Inc.
Mar 03 16:06:46 :
Mar 03 16:06:46 : BUILD DATE : Fri Dec 7 16:42:25 2012
Mar 03 16:06:46 : EXEC DATE : Sun Mar 3 16:06:46 2013 - (1362301606)
Mar 03 16:06:46 : CONFIG : /usr/discreet/smoke_2013.2/cfg/init.cfg
Mar 03 16:06:46 : POINTER : Trying wacom
Mar 03 16:06:46 : AUDIO : Core Audio
Mar 03 16:06:46 : Executing command: /bin/sh /usr/discreet/smoke_2013.2/bin/platforminfo
Mar 03 16:06:46 : Tooltips loaded
Mar 03 16:06:51 :
Mar 03 16:06:51 : Workstation: iMac13,2
Mar 03 16:06:51 : CPU: 1 Intel Core i7 @ 3.4 GHz, 4 cores
Mar 03 16:06:51 : RAM: 32 GB of RAM
Mar 03 16:06:51 : Graphics: NVIDIA GeForce GTX 680MX Driver:
Mar 03 16:06:51 : OS: OS X 10.8.2 (12C2037)
Mar 03 16:06:51 : Kernel: Darwin 12.2.1
Mar 03 16:06:51 :
Mar 03 16:06:51 : FONT : Installing links in /usr/discreet/font
Mar 03 16:06:51 : MENU : /usr/discreet/smoke_2013.2/menu/default.menu
Mar 03 16:06:52 : Using 2560x1418 offscreen UI rendering with window size 2560x1418 (100.0% scale factor, 1.805 W/H aspect ratio)
Mar 03 16:06:52 : Using 2560x1418 offscreen UI rendering with window size 2560x1418 (100.0% scale factor, 1.805 W/H aspect ratio)
Mar 03 16:06:55 : POINTER : Initialising.
Mar 03 16:06:55 : POINTER : Initialising.
Mar 03 16:06:55 : POINTER : Initialising Wacom UD.
Mar 03 16:06:55 : POINTER : Initialising Wacom UD.
Mar 03 16:06:56 : GRAPHICS : Supported depths: 8, 10, 12, 16fp bits
Mar 03 16:06:56 : Output log to: ‘/usr/discreet/log/smoke20132_Macintosh_app.log’.
Mar 03 16:06:56 : Error initializing the framestore map; Please check sw_probed.
Mar 03 16:06:56 : Error - Cannot connect to Wire filesystem. at line 3189, in develop/src/libframestore/wireDeviceSWEngine.C
Mar 03 16:06:56 : ERROR: Failed to initialize Stone+Wire connection
Mar 03 16:06:56 : ERROR: VOLUMEMGT : Failed to initialize Stone+Wire connection.
Mar 03 16:06:56 : VOLUMEMGT : Failed to initialize Stone+Wire connection.
Mar 03 16:06:57 : Using 2560x1418 offscreen UI rendering with window size 2560x1418 (100.0% scale factor, 1.805 W/H aspect ratio)
Mar 03 16:07:00 : AUDIO: Uninitialisation complete.
Mar 03 16:07:00 : LOG : Uninitialising.
Mar 03 16:07:00 : VOLUMEMGT : Uninitialising.
Mar 03 16:07:00 : Uninitialising thread manager.
Mar 03 16:07:00 : Executing command: /bin/sh /usr/sbin/system_profiler SPPCIDataType -xml > /var/tmp/tmp
Mar 03 16:07:01 : Uninitialising thread manager.
Mar 03 16:07:01 :

Maybe this can tell something about the error and solution. It can be a big problem to clean wipe Mac HD, reinstall all software. Maybe new service pack will fix the problem.

Thank you,

Pitchapa

Hi Pitchapa.

There’s definitely an issue with your Stone+Wire installation. If you can’t install a clean OS right now and you have no projects in Smoke that you want to keep, try the solution I suggested in my previous message: uninstall Smoke then remove the /usr/discreet folder.

You might also want to open the Disk Utility app and run the “check permissions” and “repair permissions” operations on your system drive.

If you are entitled to phone support, I advise opening a support case so that one of our technicians can log into your Mac and troubleshoot this issue.

Regards,
Robert.

_____________________________________________________
Robert Adam
Autodesk Media & Entertainment Support

check your /etc/hosts

the first line should be

127.0.0.1 localhost

if its not there, copy the hosts file to your desktop, open it in TextEdit and add the line, then close it and copy it back to /etc
replace the file.

Maybe that will help?

I managed to fix this or the framestore ID 0 - issue - or the fact that the stone and wire would not start. I struggled with this for quite a few hours - and also re-installed the machine - and also tried removing and re-installing smoke 2013 sp2 several times - and it ended up being a silly little fix. I searched online regarding this issue and all tips pointed to the same things - mainly setting a persistent hostname - and checking the sw_config and sw_framestore config files. But following those tips don’t solve the problem for most - according to what I have read online. It turns out that running the scutil --set HostName Bobs-Mac (for example) does set the hostname - but it doesn’t set it everywhere.

You need to set the hostname - or check that its also set - in the system preferences - sharing section - there you will see computer name - and it must be set to the same as the hostname - and also add in the hostname to the /etc/hosts file as a separate line - something like
127.0.0.1 Bobs-Mac

So you should have 127.0.0.1 localhost with some other lines - then add in a new line at the end.

I am actually not sure if editing the hosts file is needed - as I did both these at the same time (adding the hostname in system preferences sharing - and in the hosts file).

This fixed it for me. So set the persistent hostname following the Autodesk guide - then go and check that its actually set in system preferences and not only by running “hostname” in terminal.

Then - uninstall - reboot - re-install - reboot and then you be good to go.