Hi there, export seem not to work. Export jobs keep waiting in the Backburner queue. I already restarted Backburner Server and Backburner Manager. Import works fine. Any idea?

Hi.

Open http://localhost/backburner, log in as backburner/backburner, select your mac in the “Manager” field and you’ll find a list of recent jobs in the main table on the page.
Double-click the job that’s stuck in “waiting”. A page with job details will open. That page also shows the most recent error message. Please let me know what that message is.

If it’s about not being able to find a library, please open Service Monitor, restart the “Wiretap Server” service and then click “Save” a few times in the BB Monitor Web page (on the job details page). See if that brings the job back into “Active” mode. If it does not, try rebooting your Mac.

If that still doesn’t do the trick, we’ll take further steps based on the error message you found on the BB Monitor web page.

Regards,
Robert.

_____________________________________________________
Robert Adam
Autodesk Media & Entertainment Support

Select the job and under the Actions button the is a delete option.

Brian Mulligan
[The Area Smoke Forum Assistant]
WTHR-TV
Indianapolis, IN, USA
SMOKE 2013.2.2 HP9400/FX5800 | HP z800/FX5800 | & now Smoke 2013 SP2 on MBP
[Twitter @bkmeditor] | Check out the Smoke Blog on PremiumBeat.com |

Hi Schrills.

Please open Terminal and run the following command, then attach the bb.zip file the commands creates on your Desktop to a reply to this thread.

Thanks!
Robert.

_____________________________________________________
Robert Adam
Autodesk Media & Entertainment Support