Open http://localhost/backburner, log in as backburner/backburner, select your mac in the “Manager” field and you’ll find a list of recent jobs in the main table on the page.
Double-click the job that’s stuck in “waiting”. A page with job details will open. That page also shows the most recent error message. Please let me know what that message is.
If it’s about not being able to find a library, please open Service Monitor, restart the “Wiretap Server” service and then click “Save” a few times in the BB Monitor Web page (on the job details page). See if that brings the job back into “Active” mode. If it does not, try rebooting your Mac.
If that still doesn’t do the trick, we’ll take further steps based on the error message you found on the BB Monitor web page.
Autodesk Media & Entertainment Support
After a 2nd reboot the problem solved by itself. Now it’s back again. Backburner Manager asks for a password which is not my user nor the admin password. So I can’t get there.
Select the job and under the Actions button the is a delete option.
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thanks. “suspended” job is deleted. but every job keeps “waiting” now. In backburner monitor I get the following error:
MBPR1.local [error] 2889165352 DOMParseErrorHandler.C:37 11/16/12:00:34:24.150 Unable to parse file
[error] 2889165352 DOMParseErrorHandler.C:38 11/16/12:00:34:24.150 File ‘dummy’, line 1, column 472: Expected end of tag ‘FilmData’
I tried to export diffrent clips in diffrent formats. always getting pretty much the same error.