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| how to quit backburner server and manager?
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Hello
I have a strange problem I can’t fix.
Don’t think I’m stupid or beginner please.
Every time I try to connect to adobe.com I always arrive on the Autodesk Tool with Backburner and WiretapCentral page.
I can used each browser I own it still the same. I try to flush cookies everywhere and it’s the same.
It looks like the page adobe.com (YES) is redirect to a local page from Autodesk.(only adobe.com)
I try to do the same in an other user account on my mac, and it is the same.
So I look in the activity monitor to locate if an Autodesk thing is on. I isolate BackburnerManager and BackburnerServer, on. (Smoke is off)
I tried to hard quit them but I couldn’t
Is someone has a clue?
I gone to the Autodesk chat. I feel they took me for a nut.
al
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You can launch the Service Monitor and stop the background services. But I suspect there is more going on.
Brian Mulligan
[The Area Smoke Forum Assistant]
WTHR-TV
Indianapolis, IN, USA
SMOKE 2013.2.2 HP9400/FX5800 | HP z800/FX5800 | & now Smoke 2013 SP2 on MBP
[Twitter @bkmeditor] | Check out the Smoke Blog on PremiumBeat.com |
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The server or the manager quit ... and restart immediately :(
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Even if you just STOP them.. not restart?
Author: Brian Mulligan
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| Replied: 15 November 2012 04:27 AM
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Hi.
Can you please open the Terminal app from Applications > Utilities and type the following command:
cat /etc/hosts
then press Enter
Please post the command output here.
Thanks!
Robert.
_____________________________________________________
Robert Adam
Autodesk Media & Entertainment Support
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Hi.
Open Terminal again, copy/paste the following command and press Enter:
sudo sed -i .bkp 's/^127.0.0.1.*$//g' /etc/hosts; sudo sed -i .bkp 's/^\#Activation Blocker/127.0.0.1 localhost/g' /etc/hosts
Enter your password when prompted and then reboot your Mac.
Let me know if this fixed the issue.
Regards,
Robert.
_____________________________________________________
Robert Adam
Autodesk Media & Entertainment Support
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I’ve tested the command with no result. When I try to reopen adobe.com, first it said “page not found, and when I tested a second time it reopen on Autodesktool:(
Author: alvanh
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| Replied: 16 November 2012 02:24 AM
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There was an error in my original command. Can you try the updated command I posted above?
_____________________________________________________
Robert Adam
Autodesk Media & Entertainment Support
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Hello
I did the test but the problem is still there.
The result of the cat /etc/hosts command is still
#Activation Blocker
127.0.0.1 hl2rcv.adobe.com
127.0.0.1 t3dns.adobe.com
127.0.0.1 3dns-1.adobe.com
127.0.0.1 3dns-2.adobe.com
127.0.0.1 3dns-3.adobe.com
127.0.0.1 3dns-4.adobe.com
127.0.0.1 activate.adobe.com
127.0.0.1 activate-sea.adobe.com
127.0.0.1 activate-sjc0.adobe.com
127.0.0.1 activate.wip.adobe.com
127.0.0.1 activate.wip1.adobe.com
127.0.0.1 activate.wip2.adobe.com
127.0.0.1 activate.wip3.adobe.com
127.0.0.1 activate.wip4.adobe.com
127.0.0.1 adobe-dns.adobe.com
127.0.0.1 adobe-dns-1.adobe.com
127.0.0.1 adobe-dns-2.adobe.com
127.0.0.1 adobe-dns-3.adobe.com
127.0.0.1 adobe-dns-4.adobe.com
127.0.0.1 ood.opsource.net
127.0.0.1 practivate.adobe
127.0.0.1 practivate.adobe.com
127.0.0.1 tpractivate.adobe.newoa
127.0.0.1 practivate.adobe.ntp
127.0.0.1 practivate.adobe.ipp
127.0.0.1 ereg.adobe.com
127.0.0.1 ereg.wip.adobe.com
127.0.0.1 ereg.wip1.adobe.com
127.0.0.1 ereg.wip2.adobe.com
127.0.0.1 ereg.wip3.adobe.com
127.0.0.1 ereg.wip4.adobe.com
127.0.0.1 wip.adobe.com
127.0.0.1 wip1.adobe.com
127.0.0.1 wip2.adobe.com
127.0.0.1 wip3.adobe.com
127.0.0.1 wip4.adobe.com
127.0.0.1 http://www.wip.adobe.com
127.0.0.1 http://www.wip1.adobe.com
127.0.0.1 http://www.wip2.adobe.com
127.0.0.1 http://www.wip3.adobe.com
127.0.0.1 http://www.wip4.adobe.com
127.0.0.1 wwis-dubc1-vip60.adobe.com
255.255.255.255 broadcasthost
::1 localhost
fe80::1&#xlo;0 localhost
Alex-Xeon-12:~ alex$
:-(
Author: alvanh
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| Replied: 17 November 2012 10:07 PM
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Hello
I’ve uninstall smoke via the uninstaller. So I have no more Backburner Tools. But I still have the a redirection to a local Page name WiretapCentral.
How could I get rid off everything to cameback clean.
I have several request with adobe, I can’t solve it till I have this issue.
Could you help.
Thanks
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Hi.
The problem is not at all related to backburner. There seems to be a hack on your Mac that is meant to bypass the activation of Adobe products. That’s what has created those entries in your /etc/hosts file and they redirect the adobe.com domain to your local computer.
The fact that those entries come back after you remove them means that the hack app is probably running as a background service and is putting those entries back into the hosts file when your Mac restarts.
I am not going to speculate on how that hack made its way to your computer, but I strongly advise finding the app responsible for this and uninstalling it. Not only is it illegal (and Autodesk stands firmly against software piracy), but as you can see it’s also affecting the proper functionality of your Mac.
If you have leased or purchased this computer from someone else and you don’t know (and can’t find) which app is responsible for this, then I advise reinstalling your operating system to get rid of the app. Or you can hire a computer specialist to closely inspect your Mac and remove all traces of that app. I think reinstalling might be the faster route though.
Best regards,
Robert.
_____________________________________________________
Robert Adam
Autodesk Media & Entertainment Support
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