Thanks a bunch! It is working now.

I’m having a similar problem with my 2013 serial number (copied from my subscrption page).

If I try to get a license through the installer (and the RegisterOnce page) then it seems to work OK but when I point the installer to the lic file it returns: Invalid feature name
The lic file includes titles for Smoke 2013, 2012, 2011. I really don’t need the old versions anymore but removing them makes no difference.

If I install as a trial and try to activate through the trial splash screen I get:
The serial number you entered is not valid for the product you are trying to activate. Try again. (Error 123)

No amount of retrying works. I sent a customer support request [Caseno:07920531.] but I really need to get started on a new project ASAP. I guess I’ll just have to use the trial for a while. :(

Hi Chris.

Can you please send me your S/N and your /usr/local/flexnetserver/adsk_server.lic file at robert -dot- adam -at- autodesk -dot- com?
I’d like to see if there are any typos in the lic file and also check your S/N in our license database to see if it registered properly.

Since you are using a network license, it’s normal that the trial didn’t activate. The “Activate” feature is only valid for standalone licenses.
To move from a standadlone lic or trial to a networked license you need to actually need to uninstall the trial and reinstall.

Regards,
Robert.

_____________________________________________________
Robert Adam
Autodesk Media & Entertainment Support

Hi Robert,

Support has responded and I’ve sent the requested info there under the case number above.

However, I did find that my ethernet cables were switched (we recently set up MetaSAN) which means that I was trying to activate with a different MAC address than my internet connection. I tried to reactivate after returning it but that didn’t work (for reasons you just explained). I’ll do a full reinstall as soon as I get time.

Thanks,
Chris

Hi Robert,

The lic support sent me didn’t work. I’ve emailed you my file and screen grabs with my data. Could you take a look for me?

Thanks,
Chris

How long does it actually take to get a license after an online purchase?  I’m at 2 days and counting even though it says right in the confirmation email that it should take 12hrs and in rare circumstances take 24.

I’d like to send a big Thaks to Robert, Jason and Cheng Thong for helping to get to the bottom of this issue.

Apparently, there’s a bug in OSX10.8.x that will report the MAC address from the wrong ethernet port which blocks the license. Disabling the other port so that only the one needed for the licence and then rebooting has solved the issue and I could install without a problem.

Cheers guys!