Thanks for the info.
Can you please type the following command in the Terminal and post the output here:

pkgutil --packages | grep autodesk

Thanks!
Robert.

_____________________________________________________
Robert Adam
Autodesk Media & Entertainment Support

Ok, so the installer doesn’t get to install any autodesk package before it dies.
Also, I think those adlm and dl_mpd errors in the console might have not been triggered by the installer.

Can you please open the Console app (without running the Smoke installer), then click the “Clear Display” button and wait a few seconds to see if those messages pop up?

robert.

_____________________________________________________
Robert Adam
Autodesk Media & Entertainment Support

Hi.

As expected, those messages are not related to the installer. You can ignore them or I can show you how to make sure they don’t appear anymore. It involves editing a system configuration file in the Terminal. Let me know if you’re comfortable with that.

Going back to the installer problem… in the Console app there’s a filter field (top right corner). Type com.autodesk.pcwsetup and see if there are any error messages about the crash.
Can you tell me at what step in the install process the crash occurred?

Also, type this command in a Terminal and see if there’s any error message in the output:
cat /var/log/install.log | grep autodesk

Thanks!
Robert.

_____________________________________________________
Robert Adam
Autodesk Media & Entertainment Support

wow, so it makes it look like it’s going through the whole process when in fact it doesn’t install any package and doesn’t add almost anything to the log. I just ran the same command on my log file and it has a few dozes entries from the last time I installed.

Let’s try something more advanced, maybe we can catch where (and hopefully why) it fails.

1. In the Terminal, type:
sudo rm /var/log/install.log
2. Restart your Mac.
3. Open the Terminal again and type:
sudo opensnoop | grep install
4. Right-click the Terminal icon in the dock and select New Window.
5. In this new Window type:
cd /Volumes/Autodesk_Smoke_2013_PreRelease1_Mac_OSX/Install\ Smoke.app/Contents/MacOS/
6. Type this command to start the Smoke installer and send its output to a log file:
./setup -plog=/tmp/smoke-setup.log
Note that the installer will be painfully slow, because every command goes through opensnoop
7. As the installer runs, the opensnoop terminal window should normally start displaying many lines of text, listing all the files that the installer is reading and creating.
8. When the installer crashes, go back to the first Terminal window, press control+c to stop the opensnoop command, then press command+a to select all the text, and copy that into an e-mail to me: robert [dot] adam [at] autodesk [dot] com.
9. Also attach the /tmp/smoke-setup.log file to that e-mail.

I’ll take a look and try to figure out on what package exactly it crashes and why.

Thanks!
Robert.

_____________________________________________________
Robert Adam
Autodesk Media & Entertainment Support

Hi

try sudo opensnoop | grep install
Then make sure to open the DMG disk image file before you type
cd /Volumes/Autodesk_Smoke_2013_PreRelease1_Mac_OSX/Install\ Smoke.app/Contents/MacOS/

If you still get “no such file or directory” on the second command, please type ls /Volumes and post the output here.

Thanks!
Robert.

_____________________________________________________
Robert Adam
Autodesk Media & Entertainment Support

Hi.

The fact that the opensnoop command doesn’t run and that the rm command you tried yesterday didn’t run either makes me think there might be some issues with your OS.

I also notice that the Smoke installation dmg you have has a different file name than what we have posted on our site. It should be Autodesk_Smoke_2013_PreRelease1_Mac_OSX.dmg, but yours seems to be Autodesk_Smoke_2013_Public_Beta_1.dmg. That’s why the last command I gave you (cd /Volumes...) didn’t work.
Did you rename the dmg after you have downloaded it?

We could try two things here:
-->Try running the Pre-release 1 trial installer from the Terminal again. This time using these commands:
cd /Volumes/Autodesk_Smoke_2013_Public_Beta_1/Install\ Smoke.app/Contents/MacOS/
./setup -plog=/tmp/smoke-setup.log

--> or wait for pre-release 2 to be published (we hope to do it today) and try installing pre 2.

If neither method works, I’m afraid reinstalling the OS might be the only way out.

Robert.

_____________________________________________________
Robert Adam
Autodesk Media & Entertainment Support