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Hi,
You can blame it on Autodesk that you and your animators have little knowledge of softimage (pronounced softi-mage, has french canadian roots). They do include it in the suites but usually understate its possibilities. This is not a maya vs soft thread but just to give a perspective, i also use maya and often find its features disappointing because they do an opposite thing - overstate the possibilities.
In any case, the grass is looking pretty green but it may depend on your production needs and studio setup. Soft is perfect for small to midsize studios and your artists will love it, but its lack of quality interface framework (its not bad but plugin devs are crying for Qt) as well as some limitations on SDK will not impress an experienced maya/max TD. Not being a TD myself, this is only an impression i’ve got from talking with them.
ICE is a beast indeed. It is a programing language that doesn’t necessarily require you to be a programer. I get a certain satisfaction when i have an experienced programer/scripter stand struck at how easily and quickly i can pull off work that takes days or weeks for them to setup in maya. That said, technically gifted people will be able to get a lot more out of it than a mare artist. It also has its limitations but it goes a long way of keeping your production flowing as well as serve as a tool development platform which will make you resort to a commercial plugin less often than in other packages.
Stability is high and the application is quite fast/agile. One thing that has to be said is that softimage has became more buggy with the first release, so if you are accustomed to waiting for SP1 or working with older versions with maya, prepare to do so for Softimage as well.
As for animators being educated on maya, this is something you will have to deal with. Most schools are setup this way and are not changing. Good news is, its easy to re-train maya animators for softimage. Takes no more than a week to get them up to speed. Its much harder to do this in other areas.
If you have some specific questions, shoot them up. In the end, i think you will have to do the evaluation yourself. If you have a suite, that should make it perfect, if not, try getting a license since i do not believe a 30 day trial is near enough for someone to consider a crossgrade. It takes a lot to evaluate a software of this magnitude.
P.S. Sorry for a late reply but it the future consider asking a question on more popular softimage forums.
Best of luck,
Vokteu
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