Well, I’m in Joe’s club now. 

After waiting and waiting, I finally received my DVDs.  Autodesk sent them to an address I haven’t been at for over 2 years, so it took a while for them to make their way to me.

Today I tried activating the product and got the same problem Joe was having - invalid serial number.

Add me to the list of people who are really very unhappy with Autodesk.  The previous licensing system worked great.  It’s too bad the Borg had to force their own process on Soft.

Softimage is an amazing product, I just hope Autodesk doesn’t kill all customer loyalty.

PG

Hi,no dvd,login or new key for me yet ,Yeah! the Avid licensing system was better,Autodesk why did you change the licensing system ?

Unfortunately that’s corporate mentality.  If you’re part of Autodesk you use the Autodesk licensing system (whether it works or not).

Hi Paul

Do you get the “Error 123” message?
That usually indicates you have the Standalone version of 7.5 installed, not the Network version. (Try to start Softimage 7.5. If you get the “No interactive network license available” warning, then you know you have the Network version installed.)

Try activating at autodesk.com/register. Do you get the same error?

If you get the generic “The serial number you entered is not valid. Try again. (1)” error, or you cannot get past the “Error 123”, then contact the Autodesk Business Center:

Web: http://www.autodesk.com/register (Web registration available 24/7)
Email:
Toll Free:  1-800-551-1490

Nope - I get “the serial number you entered is not valid”.

I’ve checked and double checked and it’s entered correctly.

When I try to start Softimage on my license server, it asks me to activate it.  When I try to run it on my local machine I get the “there is no interactive license available” error.

Paul

[QUOTE=paulrus;20519]Nope - I get “the serial number you entered is not valid”.

I’ve checked and double checked and it’s entered correctly.

When I try to start Softimage on my license server, it asks me to activate it.  When I try to run it on my local machine I get the “there is no interactive license available” error.

Paul

For reference, what error do you get at autodesk.com/register? The “Error 123” or the generic “The serial number you entered is not valid. Try again. (1)” error ?

Don’t try and activate your license when you run Softimage...that Activate option is only for the standalone version. The Network version fallsback to standalone, to allow you to run using the 30-day trial period.

Hi,no dvd,login or new key for me yet ,Yeah! the Avid licensing system was better,Autodesk why did you change the licensing system ?

I spent some time this morning at 5:30am looking into this, and it looks to me like your original Avid order was entered incorrectly. I’ll talk to the Licensing team about this.

Avid system better than Autodesk? That’s debatable if you ask me; I was kept pretty busy with licensing cases.

Hi Steve,

I’ve managed to get a license, but of course the instructions are still not clear.  Instead of just installing a license, I have to choose a location for it - but it’s telling me to install it where I installed the “Autodesk Network License Manager” in the “License” directory.  I have no idea where that’s installed!  I have a Licenses directory in my 7.5 folder and I’m going to assume that’s where it should go, but that’s not the same thing as the “Autodesk Network License Manager”.

I do have a “Network License Activation” folder too - still not the same.

Extremely frustrating....

Paul

[QUOTE=paulrus;20526]Hi Steve,

I’ve managed to get a license, but of course the instructions are still not clear.  Instead of just installing a license, I have to choose a location for it - but it’s telling me to install it where I installed the “Autodesk Network License Manager” in the “License” directory.  I have no idea where that’s installed!  I have a Licenses directory in my 7.5 folder and I’m going to assume that’s where it should go, but that’s not the same thing as the “Autodesk Network License Manager”.

I do have a “Network License Activation” folder too - still not the same.

Extremely frustrating....

Paul

Hi Paul

Like a .keys file, you can save the license anywhere you want, but it is usually better to put in the folder where the network license manager is installed.

And that is here:
C:\Program Files\Autodesk Network License Manager

To install the Network License Manager:
http://softimage.wiki.softimage....sk_Network_License_Server

To install your license:
http://softimage.wiki.softimage.com/index.php/Installing_your_License

Hi Paul

How did you get your license? From the NLA utility, autodesk.com/register, or Autodesk Business Center?

I’m tracking these errors and how they are resolved, so I can feed this info back to development.

thanks

I was able to get the license by running the actual NLA utility.  Because 7.5 also gives you the option of getting a network license and runs the same utility it’s very confusing.

Of course, now I have a new problem.  I use Frantic Films’ Deadline for render management and it uses LMTools as a service.  So when I run the Autodesk LMTools utility, it shows me my Deadline license info.

How can I run both?

Paul