Hi there,
i’ve installed Softimage XSI 7.5 trial version x64 on Vista 64bit sp1 but as soon as i launch the program a window error appears saying that License Management Utility stops working, so i can’t even launch the program in trial mode.

I tried to uninstall and reinstall it but the problem persists, i searched in internet for a solution but it seems i’m the only one having this problem…

So, please, can anyone help me?

Thanks.

So i’m really the only one having this problem?

I haven’t seen any previous reports of this specific problem.

Try reinstalling the Microsoft Visual C++ 2008 Redistributable Package.

The Softimage Setup creates a C:\Autodesk\Softimage_7.5_English_Japanese_Win_xxbit folder, you can find the vcredist installers there.

Or you can download from microsoft.com.

Hi

Can you check this folder, and post a list of the DLLs installed in that folder?

C:\Program Files\Common Files\Autodesk Shared\AdLM\R1

Thanks

[QUOTE=StephenBlair;22627]Hi

Can you check this folder, and post a list of the DLLs installed in that folder?

C:\Program Files\Common Files\Autodesk Shared\AdLM\R1

Thanks

I’ve seen a couple of cases of this now, and the problem is that four QT DLLs are missing from C:\Program Files\Common Files\Autodesk Shared\AdLM\R1. For some reason, the installer is not putting the files into the R1 folder.

Hi,

I am trying to install the 30 day demo of 7.5 and i can’t get the program to run, it gives me the same error.

I tried the runonce.bat file, I uninstalled and installed twice, but the problem still persists.

Inside my R1 folder i have nothing marked with qt.

The first time the installation hung up so i forced it to close using the task manager. It was hung up for 30+ minutes.

How do i make the installation work?

I am on Vista Home Premium 64bit SP1

The only error on the log file is this ---

C:\Softimage75\Softimage_7.5_x64\Application\bin>cd /d C:\Softimage75\Softimage_7.5_x64\Application\bin

C:\Softimage75\Softimage_7.5_x64\Application\bin>"C:\Softimage75\Softimage_7.5_x64\Application\bin\sireg.exe" -setcoex “C:\Softimage75\Softimage_7.5_x64\Application\bin\sireg.dll” “C:\Softimage75\Softimage_7.5_x64\Application\bin\sireg.dll”

C:\Softimage75\Softimage_7.5_x64\Application\bin>"C:\Softimage75\Softimage_7.5_x64\Application\bin\sireg.exe" -setcoex “C:\Softimage75\Softimage_7.5_x64\Application\bin\sireg.dll” “C:\Softimage75\Softimage_7.5_x64\Application\bin\dotxsi.dll”

C:\Softimage75\Softimage_7.5_x64\Application\bin>"C:\Softimage75\Softimage_7.5_x64\Application\bin\sireg.exe" -setcoex “C:\Softimage75\Softimage_7.5_x64\Application\bin\sireg.dll” “C:\Softimage75\Softimage_7.5_x64\Application\bin\suminfo.dll”

C:\Softimage75\Softimage_7.5_x64\Application\bin>"C:\Softimage75\Softimage_7.5_x64\Application\bin\sireg.exe" -setval “C:\Softimage75\Softimage_7.5_x64\Application\bin\sireg.dll” “Root Locations\InstallRoot” reg_sz “C:\Softimage75\Softimage_7.5_x64”

C:\Softimage75\Softimage_7.5_x64\Application\bin>"C:\Softimage75\Softimage_7.5_x64\Application\bin\sireg.exe" -setval “C:\Softimage75\Softimage_7.5_x64\Application\bin\sireg.dll” “Hardware\Audio\Cache Path” reg_sz “cache”

C:\Softimage75\Softimage_7.5_x64\Application\bin>"C:\Softimage75\Softimage_7.5_x64\Application\bin\sireg.exe" -setval “C:\Softimage75\Softimage_7.5_x64\Application\bin\sireg.dll” “Hardware\Audio\SI Audio Hal\Hardware\Wave\Active” reg_dword 1

C:\Softimage75\Softimage_7.5_x64\Application\bin>"C:\Softimage75\Softimage_7.5_x64\Application\bin\sireg.exe" -setval “C:\Softimage75\Softimage_7.5_x64\Application\bin\sireg.dll” “Interactive Cache\Active” reg_dword 0

C:\Softimage75\Softimage_7.5_x64\Application\bin>"C:\Softimage75\Softimage_7.5_x64\Application\bin\sireg.exe" -setval “C:\Softimage75\Softimage_7.5_x64\Application\bin\sireg.dll” “HProductInfo\PSS EMail” reg_sz “XSIData@softimage.com”

C:\Softimage75\Softimage_7.5_x64\Application\bin>"C:\Softimage75\Softimage_7.5_x64\Application\bin\sireg.exe" -setval “C:\Softimage75\Softimage_7.5_x64\Application\bin\sireg.dll” “User Preferences\Run-Time Stats Active\Default Value” reg_dword 1

C:\Softimage75\Softimage_7.5_x64\Application\bin>"C:\Softimage75\Softimage_7.5_x64\Application\bin\sireg.exe" -setval “C:\Softimage75\Softimage_7.5_x64\Application\bin\suminfo.dll” “Root Locations\ArchivesRoot” reg_sz “C:\Softimage75\Softimage_7.5_x64\Data\DSArchives”

C:\Softimage75\Softimage_7.5_x64\Application\bin>"C:\Softimage75\Softimage_7.5_x64\Application\bin\sireg.exe" -setval “C:\Softimage75\Softimage_7.5_x64\Application\bin\suminfo.dll” “Root Locations\CommonRoot” reg_sz “C:\Softimage75\Softimage_7.5_x64\Data\DSPresets”

C:\Softimage75\Softimage_7.5_x64\Application\bin>"C:\Softimage75\Softimage_7.5_x64\Application\bin\sireg.exe" -setval “C:\Softimage75\Softimage_7.5_x64\Application\bin\suminfo.dll” “Root Locations\InstallRoot” reg_sz “C:\Softimage75\Softimage_7.5_x64”

C:\Softimage75\Softimage_7.5_x64\Application\bin>"C:\Softimage75\Softimage_7.5_x64\Application\bin\sireg.exe" -setval “C:\Softimage75\Softimage_7.5_x64\Application\bin\suminfo.dll” “Root Locations\MainRoot” reg_sz “C:\Softimage75\Softimage_7.5_x64\Data\XSI_SAMPLES”

C:\Softimage75\Softimage_7.5_x64\Application\bin>"C:\Softimage75\Softimage_7.5_x64\Application\bin\sireg.exe" -setval “C:\Softimage75\Softimage_7.5_x64\Application\bin\suminfo.dll” “Root Locations\ScriptsRoot” reg_sz “C:\Softimage75\Softimage_7.5_x64\Application\DSScripts”

C:\Softimage75\Softimage_7.5_x64\Application\bin>"C:\Softimage75\Softimage_7.5_x64\Application\bin\sireg.exe" -setval “C:\Softimage75\Softimage_7.5_x64\Application\bin\suminfo.dll” “Resources\Path” reg_sz “C:\Softimage75\Softimage_7.5_x64\Application\rsrc”

C:\Softimage75\Softimage_7.5_x64\Application\bin>"C:\Softimage75\Softimage_7.5_x64\Application\bin\sireg.exe" -setval “C:\Softimage75\Softimage_7.5_x64\Application\bin\suminfo.dll” “ProductInfo\ProdKey” reg_sz “590A1”

C:\Softimage75\Softimage_7.5_x64\Application\bin>"C:\Softimage75\Softimage_7.5_x64\Application\bin\sireg.exe" -setval “C:\Softimage75\Softimage_7.5_x64\Application\bin\suminfo.dll” “ProductInfo\LicMethod” reg_sz “Standalone”

C:\Softimage75\Softimage_7.5_x64\Application\bin>"C:\Softimage75\Softimage_7.5_x64\Application\bin\cmdreg.exe" -f C:\Softimage75\Softimage_7.5_x64\Application\bin\Sicore.lst
Loading ctrls.ocx:  done
Loading cts.dll:  done
Loading dsbrws.dll:  done
Loading dsevnt.dll:  done
Loading dsppg.dll:  done
Loading dsprsr.dll:  done
Loading dssdkco.dll:  done
Loading dssync.dll:  done
Loading dsuidevice.dll:  done
Loading dsuikeyboard.dll:  done
Loading dsvwr10.dll:  done
Loading fcevw.dll:  done
Loading genppg.dll:  done
Loading ifcedit.dll:  done
Loading scripthost.dll:  done
Loading scripthostui.dll:  done
Loading sdkutils.dll:  done
Loading siaudio.dll:  done
Loading siobjectmodel.dll:  done
Loading spdlpop.dll:  done
Loading timemanager.dll:  done
Loading tloper.dll:  done
Loading toolbar.dll:  done
Loading wvhal.dll:  done
ctrls.ocx: Registration succeeded
cts.dll: Registration succeeded
dsbrws.dll: Registration succeeded
dsevnt.dll: Registration succeeded
dsppg.dll: Registration succeeded
dsprsr.dll: Registration succeeded
dssdkco.dll: Registration succeeded
dssync.dll: Registration succeeded
dsuidevice.dll: Registration succeeded
dsuikeyboard.dll: Registration succeeded
dsvwr10.dll: Registration succeeded
fcevw.dll: Registration succeeded
genppg.dll: Registration succeeded
ifcedit.dll: Registration succeeded
scripthost.dll: Registration succeeded
scripthostui.dll: Registration succeeded
sdkutils.dll: Registration succeeded
siaudio.dll: Registration succeeded
siobjectmodel.dll: Registration succeeded
spdlpop.dll: Registration succeeded
timemanager.dll: Registration succeeded
tloper.dll: Registration succeeded
toolbar.dll: Registration succeeded
wvhal.dll: Registration succeeded
Unloading ctrls.ocx
Unloading cts.dll
Unloading dsbrws.dll
Unloading dsevnt.dll
Unloading dsppg.dll
Unloading dsprsr.dll
Unloading dssdkco.dll
Unloading dssync.dll
Unloading dsuidevice.dll
Unloading dsuikeyboard.dll
Unloading dsvwr10.dll
Unloading fcevw.dll
Unloading genppg.dll
Unloading ifcedit.dll
Unloading scripthost.dll
Unloading scripthostui.dll
Unloading sdkutils.dll
Unloading siaudio.dll
Unloading siobjectmodel.dll
Unloading spdlpop.dll
Unloading timemanager.dll
Unloading tloper.dll
Unloading toolbar.dll
Unloading wvhal.dll

C:\Softimage75\Softimage_7.5_x64\Application\bin>"C:\Softimage75\Softimage_7.5_x64\Application\bin\cmdreg.exe" -f C:\Softimage75\Softimage_7.5_x64\Application\bin\Rayflex.lst
Loading _3dobject2.dll:  done
Loading action.dll:  done
Loading actioncore.dll:  done
Loading activedata.dll:  done
Loading activedb.dll:  done
Loading adaptorop.dll:  done
Loading altrep.dll:  done
Loading animationmixer.dll:  done
Loading arghandlers.dll:  done
Loading cache.dll:  done
Loading camera.dll:  done
Loading chanmgr.dll:  done
Loading connectioneditor.dll:  done
Loading controlobjects.dll:  done
Loading converter.dll:  done
Loading converterop.dll:  done
Loading customdisplayhost.dll:  done
Loading customop.dll:  done
Loading datahost.dll:  done
Loading deformop.dll:  done
Loading deprep.dll:  done
Loading dopesheet.dll:  done
Loading dotxsi_ie.dll:  done
Loading dt.dll:  done
Loading dynacns.dll:  done
Loading dynaops.dll:  done
Loading dynaprops.dll:  done
Loading dynastate.dll:  done
Loading environments.dll:  done
Loading expressions.dll:  done
Loading fcurve.dll:  done
Loading fcurveviewer.dll:  done
Loading fieldeffector.dll:  done
Loading filter.dll:  done
Loading filtermgr.dll:  done
Loading forces.dll:  done
Loading frop.dll:  done
Loading fur.dll:  done
Loading fwk3d.dll:  done
Loading fxcore.dll:  done
Loading gap.dll:  done
Loading generatorop.dll:  done
Loading generatorop_v2.dll:  done
Loading gl4emult.dll:  Unable to load library (Error code 193: %1 is not a valid Win32 application).  Running REGSVR32.EXE may provide more information
Loading gppgcmdlauncherctrl.dll:  done
Loading graphic.dll:  done
Loading graphicogl.dll:  done
Loading grouptask.dll:  done
Loading imageclip.dll:  done
Loading imageclipeditor.dll:  done
Loading imageclipfx.dll:  done
Loading implicitgeometry.dll:  done
Loading kinechain.dll:  done
Loading kinecns.dll:  done
Loading kineinfo.dll:  done
Loading kineoper.dll:

The problem is the missing QT files. I’ll contact you offline about this. Have you installed or uninstalled any other Autodesk software recently?

See this KB article: License Management Utility has stopped working

Hi,

I have recently bought Autodesk Education Suite for Entertainment Creation 2010. I installed it but when it came to opening the programs I get a message saying, ‘License Management Utility has stopped working.’ This happens on Maya, Max, Mudbox and Softimage. Motionbuilder comes up saying, ‘Motionbuilder has stopped working.’ Sketchbook pro works fine.

Does anybody have an idea of how to sort this problem as it is very frustrating and I can’t get on and start learning.

Many thanks

Sometimes this is because of some missing files.

See License Management Utility has stopped working in the KB.

If that is not the problem, then try the solution documented in TS14041450.