I've recorded a short video on how to enable CIP (Customer Involvement Program) in Softimage and discuss how it helps us with product planning. If you just want the bullet point list, CIP helps us:
- determine system and operating requirements
- track (and improve) product stability
- see what commands are being used most so we know where to spend our effort
This applies to other Autodesk products as well and can help with planning them, too. Let me know if you have questions.